I have this problem with the Dlink DVX-8000 IPPBX
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Can you provide more details? What version you were running? What version did you attempted to upgrade to? Did you receive any errors during the upgrade?
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Also going to page a few people.
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Here is the user manual for this family of unit. PDF
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@DustinB3403
Thanks your immediate respond
During the upgrade I was monitoring the process and it ran up to 100% but after that it froze and there was no OK button or anywhere to click so I just refreshed the page and this is when the problem began -
@DustinB3403
Exactly that is the user manual -
@wersiy said in I have this problem with the Dlink DVX-8000 IPPBX:
@DustinB3403
Thanks your immediate respond
During the upgrade I was monitoring the process and it ran up to 100% but after that it froze and there was no OK button or anywhere to click so I just refreshed the page and this is when the problem beganI'm curious if when "it froze" is when it was installing the upgrade and the screen refresh possibly caused this.
Do you have any backups of this unit?
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I have taken a print screen of my machine showing the error message
url) -
yes
before commencing, I created a backup and saved it somewhere -
@wersiy said in I have this problem with the Dlink DVX-8000 IPPBX:
yes
before commencing, I created a backup and saved it somewhereAwesome.
Assuming you need this up and running (now), I'd just restore the backup. Then you can investigate this upgrade issue.
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Yes
ok
I'll be very grateful Please -
@wersiy said in I have this problem with the Dlink DVX-8000 IPPBX:
Yes
ok
I'll be very grateful PleaseI'm sorry, I don't follow? Are you asking for guidance on how to restore your backup?
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so what do you need
Probably you may need to log into my machine remotely yes? -
@wersiy said in I have this problem with the Dlink DVX-8000 IPPBX:
so what do you need
Probably you may need to log into my machine remotely yes?I'm sorry, no I don't have the time or experience with this unit to assist remotely in such a way.
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I'm not sure if restoring the backup configuration will reactivate the freepbx module
i don't know for sure -
@wersiy said in I have this problem with the Dlink DVX-8000 IPPBX:
I'm not sure if restoring the backup configuration will reactivate the freepbx module
i don't know for sureThat is a concerning point for sure, and where support for this unit would be a great thing to have. Though I'm guessing it's too late for that.
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I tried to contact the support center but have not yet had a respond
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@DustinB3403 said in I have this problem with the Dlink DVX-8000 IPPBX:
Also going to page a few people.
Just woke up.
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@wersiy said in I have this problem with the Dlink DVX-8000 IPPBX:
@DustinB3403
Thanks your immediate respond
During the upgrade I was monitoring the process and it ran up to 100% but after that it froze and there was no OK button or anywhere to click so I just refreshed the page and this is when the problem beganthat can happen a bit with FreePBX, sometimes it just needs to sit a long time, sometimes it completely fails.
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@scottalanmiller said in I have this problem with the Dlink DVX-8000 IPPBX:
@wersiy said in I have this problem with the Dlink DVX-8000 IPPBX:
@DustinB3403
Thanks your immediate respond
During the upgrade I was monitoring the process and it ran up to 100% but after that it froze and there was no OK button or anywhere to click so I just refreshed the page and this is when the problem beganthat can happen a bit with FreePBX, sometimes it just needs to sit a long time, sometimes it completely fails.
Right, but his problem is that this DLink system is not actually FreePBX.
It is Asterisk with the FreePBX GUI. And then on top of it, that GUI is actually hidden, with DLink's GUI showing instead.
FreePBX GUI != FreePBX Distro.
This is the Elastix model of Asterisk. Nothing wrong with it, but when one of the underlying pieces fails, there is no obvious method of access or recovery.
Assuming that the unembedded FreePBX instance is actually running, you should be able to revert module there and such.
But seriously, without knowing a whole lot more, this is not something that is going to be simple to "just fix"
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@wersiy said in I have this problem with the Dlink DVX-8000 IPPBX:
I tried to contact the support center but have not yet had a respond
How long have you been waiting?
