How to recover system image from Windows 7 using the backup & restore app
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@scottalanmiller said in How to recover system image from Windows 7 using the backup & restore app:
@Dashrender said in How to recover system image from Windows 7 using the backup & restore app:
@scottalanmiller constantly says that vendors can't refuse support to you when you have third party HDDs and RAM installed in their servers.
So I don't really see this being that different. Is it possible they could refuse you? Sure, likely, doesn't seem likely.
Support and warranty are not the same thing. Can they refuse you for support? Yup.
Selling a server and the hardware fails is not the same as buying software and asking how to use it.
What? This sounds like a back pedal.
Of course warranty, i.e. they'll replace their parts in the system, but support is so much more important than that, at least up to the point of the gear that isn't theirs.
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I've never considered they wouldn't replace, say a bad motherboard, if you installed 3rd party RAM in it. Though considering this discussion now, I suppose they could try.
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@Dashrender said in How to recover system image from Windows 7 using the backup & restore app:
I've never considered they wouldn't replace, say a bad motherboard, if you installed 3rd party RAM in it. Though considering this discussion now, I suppose they could try.
If they can find a way to blame it on the RAM, you bet.
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But now I think Scott is saying they can't blame it on the 3rd party RAM, instead they must still replace it assuming it's still broke while only containing their RAM and no 3rd party.
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@art_of_shred said in How to recover system image from Windows 7 using the backup & restore app:
@Dashrender said in How to recover system image from Windows 7 using the backup & restore app:
I've never considered they wouldn't replace, say a bad motherboard, if you installed 3rd party RAM in it. Though considering this discussion now, I suppose they could try.
If they can find a way to blame it on the RAM, you bet.
Well don't go purchasing the $200 1TB ram kit, and you should be fine...
Get something reputable and with warranty of its own and generally you're OKAY.
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But this flies in the face of what I have believed Scott to be saying for years!
I thought he was saying they HAVE to provide support even if there was 3rd party stuff in the box.
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@Dashrender said in How to recover system image from Windows 7 using the backup & restore app:
But this flies in the face of what I have believed Scott to be saying for years!
I thought he was saying they HAVE to provide support even if there was 3rd party stuff in the box.
Generally they do and will, because they know equipment gets upgraded over time etc.
If they flat out dropped you from support heads would roll.
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Well I'm not sure why, but I felt that Scott's position was that they wouldn't require you to remove your third party stuff from the machine before troublshooting, but now that doesn't appear to be the case.
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I certainly learned my lesson. All DELL parts in DELL production servers.
All from xByte, of course.
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@Dashrender said in How to recover system image from Windows 7 using the backup & restore app:
@scottalanmiller said in How to recover system image from Windows 7 using the backup & restore app:
@Dashrender said in How to recover system image from Windows 7 using the backup & restore app:
@scottalanmiller constantly says that vendors can't refuse support to you when you have third party HDDs and RAM installed in their servers.
So I don't really see this being that different. Is it possible they could refuse you? Sure, likely, doesn't seem likely.
Support and warranty are not the same thing. Can they refuse you for support? Yup.
Selling a server and the hardware fails is not the same as buying software and asking how to use it.
What? This sounds like a back pedal.
Of course warranty, i.e. they'll replace their parts in the system, but support is so much more important than that, at least up to the point of the gear that isn't theirs.
In what way is it a back pedal? What they sell you is warrantied regardless of what third party parts you use with it.
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@Dashrender said in How to recover system image from Windows 7 using the backup & restore app:
I've never considered they wouldn't replace, say a bad motherboard, if you installed 3rd party RAM in it. Though considering this discussion now, I suppose they could try.
But THAT is exactly what the discussion is always about. People claim that putting a third party hard drive in a server means that Dell will not honor the warranty of unrelated parts.
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@Dashrender said in How to recover system image from Windows 7 using the backup & restore app:
But now I think Scott is saying they can't blame it on the 3rd party RAM, instead they must still replace it assuming it's still broke while only containing their RAM and no 3rd party.
If they can show that you've damaged their hardware, which is what that means, then of course they don't support it. That's not what a warranty is.
Warranty is replacing the engine when it fails. It does NOT mean replacing the engine when you put water in the tank.
But you can't claim that carrying donuts in the back seat voids the warranty - or that using non-OEM spark plugs does.
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@DustinB3403 said in How to recover system image from Windows 7 using the backup & restore app:
@art_of_shred said in How to recover system image from Windows 7 using the backup & restore app:
@Dashrender said in How to recover system image from Windows 7 using the backup & restore app:
I've never considered they wouldn't replace, say a bad motherboard, if you installed 3rd party RAM in it. Though considering this discussion now, I suppose they could try.
If they can find a way to blame it on the RAM, you bet.
Well don't go purchasing the $200 1TB ram kit, and you should be fine...
Get something reputable and with warranty of its own and generally you're OKAY.
HOw does cheap RAM burn out other components?
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@Dashrender said in How to recover system image from Windows 7 using the backup & restore app:
But this flies in the face of what I have believed Scott to be saying for years!
I thought he was saying they HAVE to provide support even if there was 3rd party stuff in the box.
Correct. They must continue to warranty their stuff.
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@Dashrender said in How to recover system image from Windows 7 using the backup & restore app:
Well I'm not sure why, but I felt that Scott's position was that they wouldn't require you to remove your third party stuff from the machine before troublshooting, but now that doesn't appear to be the case.
They would require you to remove OEM memory for troubleshooting, too. That's just part of diagnostics, OEM or third party doesn't matter.
Don't mix "must provide warranty" with unrelated things like changing how they do diagnostics.
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Right, if it gets down to a point where it's looking like some 3rd party part, that's where the support and troubleshooting is going to end.
So, having to put back in DELL parts in that situation is not going to help the problem at hand.
Sure, if a motherboard dies, they'll replace it. Having strange issues you think might be related to your third party hard drive? Good luck getting that resolved.
Though to be honest if they can prove the third party part ruined your motherboard, not sure if they would replace it. Much like you example of water in the tank.
tt
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@scottalanmiller said in How to recover system image from Windows 7 using the backup & restore app:
@DustinB3403 said in How to recover system image from Windows 7 using the backup & restore app:
@art_of_shred said in How to recover system image from Windows 7 using the backup & restore app:
@Dashrender said in How to recover system image from Windows 7 using the backup & restore app:
I've never considered they wouldn't replace, say a bad motherboard, if you installed 3rd party RAM in it. Though considering this discussion now, I suppose they could try.
If they can find a way to blame it on the RAM, you bet.
Well don't go purchasing the $200 1TB ram kit, and you should be fine...
Get something reputable and with warranty of its own and generally you're OKAY.
HOw does cheap RAM burn out other components?
I was just using it as an example of crap hardware being purchased for the purposes of saving a few bucks.
Would using a cheap power supply have been a better example?
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Another surprising thread getting a lot of view activity. Anyone have cool follow up info for this one?
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@DustinB3403 said in How to recover system image from Windows 7 using the backup & restore app:
@scottalanmiller said in How to recover system image from Windows 7 using the backup & restore app:
@DustinB3403 said in How to recover system image from Windows 7 using the backup & restore app:
@art_of_shred said in How to recover system image from Windows 7 using the backup & restore app:
@Dashrender said in How to recover system image from Windows 7 using the backup & restore app:
I've never considered they wouldn't replace, say a bad motherboard, if you installed 3rd party RAM in it. Though considering this discussion now, I suppose they could try.
If they can find a way to blame it on the RAM, you bet.
Well don't go purchasing the $200 1TB ram kit, and you should be fine...
Get something reputable and with warranty of its own and generally you're OKAY.
HOw does cheap RAM burn out other components?
I was just using it as an example of crap hardware being purchased for the purposes of saving a few bucks.
Would using a cheap power supply have been a better example?
Are cheap power supplies commonly an issue with other components? I guess they might be. I don't hear about that happening.
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@StrongBad said in How to recover system image from Windows 7 using the backup & restore app:
@DustinB3403 said in How to recover system image from Windows 7 using the backup & restore app:
@scottalanmiller said in How to recover system image from Windows 7 using the backup & restore app:
@DustinB3403 said in How to recover system image from Windows 7 using the backup & restore app:
@art_of_shred said in How to recover system image from Windows 7 using the backup & restore app:
@Dashrender said in How to recover system image from Windows 7 using the backup & restore app:
I've never considered they wouldn't replace, say a bad motherboard, if you installed 3rd party RAM in it. Though considering this discussion now, I suppose they could try.
If they can find a way to blame it on the RAM, you bet.
Well don't go purchasing the $200 1TB ram kit, and you should be fine...
Get something reputable and with warranty of its own and generally you're OKAY.
HOw does cheap RAM burn out other components?
I was just using it as an example of crap hardware being purchased for the purposes of saving a few bucks.
Would using a cheap power supply have been a better example?
Are cheap power supplies commonly an issue with other components? I guess they might be. I don't hear about that happening.
They certainly can be. If a cheap power supply provides non clean power to say the mobo, it can kill it, and everything else.
