Free is never free
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Even MSPs and consultancies have a strong incentive to push closed source, even if they are not the ones selling licenses. Windows and Linux are a perfect example, or MS Office and LibreOffice, or MS SQL Server and PostgreSQL. In all of these cases, not only is there no money to be made "selling" the free option, but the profits from managing them are minimal. Companies that support all of these can tell you that a customer buying MS products is going to easily pay 200% - 400% more in support costs on average.
Whether because the software is just slower to set up, breaks more often, encourages the customer to screw it up themselves, requires more resources, has customers spending more time looking over shoulders, requires loads of licensing management time, can't use simple deployment methods or whatever - there is big, big money to be made in steering customers away from a lot of open source packages. There just isn't enough support hours generated by the simpler, more straightforward software so close source is often promoted. Everyone does it, so it's unlikely that customers will notice the bias based on increasing their support bill, especially as the bills come over time rather than all at once and carry on between vendors.
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Hehe
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That's a lot of interesting points on both sides. Question though, would it be better, as a consultant, to just use open source for clients and make money by supporting it slowly and over a longer period of time than many MSP'S do with proprietary software? I am thinking yes to this myself because from a clients point of view your solution worked better with far less support and they will then be happier and more likely to recommend you to others to get you more work. I believe this extra work would more than make up for lower support fees by using proprietary software that doesn't work as good. Am I completley off base or not?
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@jmoore said in Free is never free:
That's a lot of interesting points on both sides. Question though, would it be better, as a consultant, to just use open source for clients and make money by supporting it slowly and over a longer period of time than many MSP'S do with proprietary software?
No, for two reason:
- Licensing is never the driving factor is "what is good". Open source licensing is always better than closed source licensing. Always, no exceptions. But licensing quality, while important, is nowhere near the most important thing in deciding on software.
- As a consultant, open source is not your friend. You make your big money supporting closed source software because it is almost always harder to manage, requires more support hours, and you have whole extra categories of things to manage. It's not very ethical to recommend closed source because of this, but it is why closed source is so popular even with the people who don't have to pay for it. Everyone wins from closed source in general - except for the final customer.
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@jmoore said in Free is never free:
That's a lot of interesting points on both sides. Question though, would it be better, as a consultant, to just use open source for clients and make money by supporting it slowly and over a longer period of time than many MSP'S do with proprietary software? I am thinking yes to this myself because from a clients point of view your solution worked better with far less support and they will then be happier and more likely to recommend you to others to get you more work. I believe this extra work would more than make up for lower support fees by using proprietary software that doesn't work as good. Am I completley off base or not?
That's the rub isn't it. Finding new work to fill the time that not supporting those free things leave you with.
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@jmoore said in Free is never free:
I am thinking yes to this myself because from a clients point of view your solution worked better with far less support and they will then be happier and more likely to recommend you to others to get you more work.
Sadly, especially in the SMB, this is not how customers think. Open source systems often have too little visibility and the customers don't understand everything that is happening. You'll actually far more often get more recommendations by overbilling and providing bad, but highly visible, support. Systems that "just work" are rarely what make customers "feel" happy. This is one of the saddest points of IT work - doing the best thing for your customer rarely is beneficial to you or is even appreciated by the customer. Often they will drop you just because you did too good of a job
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@jmoore said in Free is never free:
I believe this extra work would more than make up for lower support fees by using proprietary software that doesn't work as good. Am I completley off base or not?
If you are dealing with enterprise customers concerned with actual profits and that operate on math and logic, you are totally correct. Finding customers that appreciate this in the SMB is very, very hard.
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First, I know it would be less money over a period of time. I'm ok with that. I guess I 'Want" to believe that it would pay off in the end over the long term by making good relationships with clients and doing a good job by recommending exactly what they need for their business.
@scottalanmiller said in Free is never free:
As a consultant, open source is not your friend. You make your big money supporting closed source software because it is almost always harder to manage, requires more support hours, and you have whole extra categories of things to manage. It's not very ethical to recommend closed source because of this, but it is why closed source is so popular even with the people who don't have to pay for it. Everyone wins from closed source in general - except for the final customer.
Yeah thats how I would feel by recommending something that did not fit a business's need, unethical. I don't want to win like that. Guess I'm not cut out to be a consultant lol.
@dashrender said in Free is never free:
That's the rub isn't it. Finding new work to fill the time that not supporting those free things leave you with.
Your right, guess i can haunt Mangolassi more and learn more good open source software to recommend to people that won't need me after i do that lol.
@scottalanmiller said in Free is never free:
his is one of the saddest points of IT work - doing the best thing for your customer rarely is beneficial to you or is even appreciated by the customer. Often they will drop you just because you did too good of a job
i don't know what to say to this but I know your right, I've already experienced it. It is just sad though. Well i will keep working on my career I guess.
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@jmoore said in Free is never free:
First, I know it would be less money over a period of time. I'm ok with that. I guess I 'Want" to believe that it would pay off in the end over the long term by making good relationships with clients and doing a good job by recommending exactly what they need for their business.
So this is where things break down. Saving customers money doesn't actually make for good relationships, primarily because it's very, very hard to explain to them how you saved them money. There is a reason that successful MSPs almost never work based off of customer needs but of their own needs. See other threads where people discuss the value of being local and showing up, at great cost, to the customer site just so that the customer can see them working. If systems never break, license renewals are never needed, and no one is ever there saving the day you tend to lose customers because you did a good job.
This is the sad truth of IT. This doesn't happen in the enterprise where people work from financial numbers. But in the SMB where people work from emotion, doing a good job and caring too much are great ways to have some sales guy pushing expensive, risky solutions meet the owner at the club and take your customers because they were willing to be self serving instead of helping the customer.
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@jmoore said in Free is never free:
i don't know what to say to this but I know your right, I've already experienced it. It is just sad though. Well i will keep working on my career I guess.
If it makes you feel better, remember that there is no one to blame for this except for the customers that make it happen. There are loads of ethical IT people out there ready and willing to do an awesome job. But most SMB owners and managers have no interest in that. They don't use "business value" or "profits" as their reason for selecting their business partners.
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@scottalanmiller said in Free is never free:
They don't use "business value" or "profits" as their reason for selecting their business partners.
Yeah and that is weird because you would think that would be what they care about most for their businesses. If I was a business owner it would be those exact things 95% of the time and possibly more that dictated what decisions I made. I did computer science and physics in college so the "math" means a lot to me!
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@jmoore said in Free is never free:
Yeah and that is weird because you would think that would be what they care about most for their businesses.
Those that do tend not to stay an SMB for very long.
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@scottalanmiller said in Free is never free:
Those that do tend not to stay an SMB for very long.
Yeah that makes sense. If you make the right decisions over a long period of time then you should be growing steadily. Fascinating subject.
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Something to understand about SMB owners is that some are great and on their way with their SMB from little to big, leaving the SMB behind. If you are a good manager and know how to run a company smartly, you will likely only run an SMB if you are confident that you can do the small to large move. If not, you'll likely take a job with a big business that will pay you better than your SMB could. The financial incentive to be good and run a non-growing SMB is small, so the people good at that basically will never do that.
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Interesting perspective. It does make a lot of sense too. I can definitely see how that would be the case. I guess as an IT person, it would make sense to apply some of the same ideas to ones career?
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@jmoore said in Free is never free:
@scottalanmiller said in Free is never free:
Those that do tend not to stay an SMB for very long.
Yeah that makes sense. If you make the right decisions over a long period of time then you should be growing steadily. Fascinating subject.
Yeah, statistically it's interesting because while the market is primarily SMBs, it's one of those things that changes over time.
It's like the stat about marriage. "50% of all marriages end in divorce." This makes it sounds like if you get married that you will have a 50/50 chance of divorce. But it leaves out that people who have gotten divorced before have a really high chance of getting divorced more than once. So while 50% of MARRIAGES end in divorce, only 25% of MARRIED PEOPLE get divorced!
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Oh for heavens sake guys.
This has nothing to do with whether open source is a bad thing. Re-read the article before you lampoon it.
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@breffni-potter said in Free is never free:
Oh for heavens sake guys.
This has nothing to do with whether open source is a bad thing. Re-read the article before you lampoon it.
Please, what did we miss?
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@breffni-potter said in Free is never free:
Oh for heavens sake guys.
This has nothing to do with whether open source is a bad thing. Re-read the article before you lampoon it.
They did and brought up valid critique... not sure why you think they are "lampoon"-ing it.
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"Paid software is awful because reasons"
Really tired of the herd like mentality.
