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    FreePBX inbound call issue

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    • S
      SamSmart84
      last edited by

      I will say.. I like the Sophos box, but I hate the GUI and how "proprietary" everything feels. It's difficult to navigate and determine how to properly open ports, etc. for this to work. Still no outbound or inbound calling working.

      scottalanmillerS 1 Reply Last reply Reply Quote 0
      • S
        SamSmart84
        last edited by

        So made some progress.. If I call OUT now to my cell my cell will see it. There is no ring from the internal phone and once connected there is zero audio. Still cannot call IN.

        1 Reply Last reply Reply Quote 0
        • S
          SamSmart84
          last edited by

          OKAY. So.. we are back to the original problem but I have fully migrated the PBX to the newer infrastructure PBX > Sophos UTM > Fiber vs PBX > Linksys router > Comcast Business Modem

          I can call out, I have audio, but I can only call in for a short duration AFTER an outbound call is made.

          JaredBuschJ 1 Reply Last reply Reply Quote 0
          • JaredBuschJ
            JaredBusch @SamSmart84
            last edited by

            @samsmart84 okay, so this confirms shit is just fucked up.

            Ok. The hard part here is making sure you have no outbound calls.

            Then when you make an inbound call monitor the CLI

            asterisk -rvvvvv

            And then call in.

            S 1 Reply Last reply Reply Quote 4
            • scottalanmillerS
              scottalanmiller @SamSmart84
              last edited by

              @samsmart84 said in FreePBX inbound call issue:

              I will say.. I like the Sophos box, but I hate the GUI and how "proprietary" everything feels. It's difficult to navigate and determine how to properly open ports, etc. for this to work. Still no outbound or inbound calling working.

              Check the price difference and see if you still like it 😉

              1 Reply Last reply Reply Quote 2
              • S
                SamSmart84 @JaredBusch
                last edited by

                @jaredbusch said in FreePBX inbound call issue:

                @samsmart84 okay, so this confirms shit is just fucked up.

                Ok. The hard part here is making sure you have no outbound calls.

                Then when you make an inbound call monitor the CLI

                asterisk -rvvvvv

                And then call in.

                I get nothing in the CLI for inbound calling when it fails. When I call out first then call in, stuff shows up obviously but not seeing anything that would indicate an issue (as far as I can tell)

                JaredBuschJ 1 Reply Last reply Reply Quote 0
                • JaredBuschJ
                  JaredBusch @SamSmart84
                  last edited by

                  @samsmart84 said in FreePBX inbound call issue:

                  @jaredbusch said in FreePBX inbound call issue:

                  @samsmart84 okay, so this confirms shit is just fucked up.

                  Ok. The hard part here is making sure you have no outbound calls.

                  Then when you make an inbound call monitor the CLI

                  asterisk -rvvvvv

                  And then call in.

                  I get nothing in the CLI for inbound calling when it fails. When I call out first then call in, stuff shows up obviously but not seeing anything that would indicate an issue (as far as I can tell)

                  What version of FreePBX?

                  S 1 Reply Last reply Reply Quote 1
                  • S
                    SamSmart84 @JaredBusch
                    last edited by

                    @jaredbusch said in FreePBX inbound call issue:

                    @samsmart84 said in FreePBX inbound call issue:

                    @jaredbusch said in FreePBX inbound call issue:

                    @samsmart84 okay, so this confirms shit is just fucked up.

                    Ok. The hard part here is making sure you have no outbound calls.

                    Then when you make an inbound call monitor the CLI

                    asterisk -rvvvvv

                    And then call in.

                    I get nothing in the CLI for inbound calling when it fails. When I call out first then call in, stuff shows up obviously but not seeing anything that would indicate an issue (as far as I can tell)

                    What version of FreePBX?

                    Old. 2.8.1.5

                    JaredBuschJ 1 Reply Last reply Reply Quote 0
                    • S
                      SamSmart84
                      last edited by

                      I really need to just trash the whole thing and start with a setup that's actually modern/supported

                      1 Reply Last reply Reply Quote 0
                      • JaredBuschJ
                        JaredBusch @SamSmart84
                        last edited by

                        @samsmart84 said in FreePBX inbound call issue:

                        @jaredbusch said in FreePBX inbound call issue:

                        @samsmart84 said in FreePBX inbound call issue:

                        @jaredbusch said in FreePBX inbound call issue:

                        @samsmart84 okay, so this confirms shit is just fucked up.

                        Ok. The hard part here is making sure you have no outbound calls.

                        Then when you make an inbound call monitor the CLI

                        asterisk -rvvvvv

                        And then call in.

                        I get nothing in the CLI for inbound calling when it fails. When I call out first then call in, stuff shows up obviously but not seeing anything that would indicate an issue (as far as I can tell)

                        What version of FreePBX?

                        Old. 2.8.1.5

                        umm, ok.. /me racks brain cells

                        So first, shut off iptables and see if the problem goes away.

                        service iptables stop

                        Your system if not direct ont he internet right? So this should be safe enough for a short term test.

                        S 1 Reply Last reply Reply Quote 0
                        • S
                          SamSmart84 @JaredBusch
                          last edited by

                          @jaredbusch said in FreePBX inbound call issue:

                          @samsmart84 said in FreePBX inbound call issue:

                          @jaredbusch said in FreePBX inbound call issue:

                          @samsmart84 said in FreePBX inbound call issue:

                          @jaredbusch said in FreePBX inbound call issue:

                          @samsmart84 okay, so this confirms shit is just fucked up.

                          Ok. The hard part here is making sure you have no outbound calls.

                          Then when you make an inbound call monitor the CLI

                          asterisk -rvvvvv

                          And then call in.

                          I get nothing in the CLI for inbound calling when it fails. When I call out first then call in, stuff shows up obviously but not seeing anything that would indicate an issue (as far as I can tell)

                          What version of FreePBX?

                          Old. 2.8.1.5

                          umm, ok.. /me racks brain cells

                          So first, shut off iptables and see if the problem goes away.

                          service iptables stop

                          Your system if not direct ont he internet right? So this should be safe enough for a short term test.

                          No it is not direct so should be safe. Issue remains after shutting off iptables

                          1 Reply Last reply Reply Quote 0
                          • JaredBuschJ
                            JaredBusch
                            last edited by

                            @samsmart84 said in FreePBX inbound call issue:

                            @jaredbusch said in FreePBX inbound call issue:

                            @samsmart84 said in FreePBX inbound call issue:

                            @jaredbusch said in FreePBX inbound call issue:

                            @samsmart84 said in FreePBX inbound call issue:

                            @jaredbusch said in FreePBX inbound call issue:

                            @samsmart84 okay, so this confirms shit is just fucked up.

                            Ok. The hard part here is making sure you have no outbound calls.

                            Then when you make an inbound call monitor the CLI

                            asterisk -rvvvvv

                            And then call in.

                            I get nothing in the CLI for inbound calling when it fails. When I call out first then call in, stuff shows up obviously but not seeing anything that would indicate an issue (as far as I can tell)

                            What version of FreePBX?

                            Old. 2.8.1.5

                            umm, ok.. /me racks brain cells

                            So first, shut off iptables and see if the problem goes away.

                            service iptables stop

                            Your system if not direct ont he internet right? So this should be safe enough for a short term test.

                            No it is not direct so should be safe. Issue remains after shutting off iptables

                            Well that points back to your routing which is the root cause of this circle jerk.

                            Because in 2.8, the only firewalling was iptables.

                            If that is not running, but you are not seeing anything hit the PBX, then it is like the call is not making to it.

                            1 Reply Last reply Reply Quote 1
                            • JaredBuschJ
                              JaredBusch
                              last edited by

                              I am trying to think where else to look, but not getting anywhere.

                              S 1 Reply Last reply Reply Quote 1
                              • S
                                SamSmart84 @JaredBusch
                                last edited by

                                @jaredbusch said in FreePBX inbound call issue:

                                I am trying to think where else to look, but not getting anywhere.

                                Yeah it's just so odd.. I can't wrap my head around why the SIP trunk IP changing would break inbound. On the old router config there was literally no reference to the actual SIP trunk IP or anything else I could see that would be affecting it

                                triple9T 1 Reply Last reply Reply Quote 0
                                • triple9T
                                  triple9 @SamSmart84
                                  last edited by

                                  @samsmart84 Maybe this Sophos KB article will help?

                                  S 1 Reply Last reply Reply Quote 2
                                  • S
                                    SamSmart84 @triple9
                                    last edited by

                                    @triple9 said in FreePBX inbound call issue:

                                    @samsmart84 Maybe this Sophos KB article will help?

                                    Success! So basically some trial and error with the settings.. I had to turn OFF the Sophos VOIP options as that was actually BLOCKING everything (Go figure). I had made the DNAT rule listed in that link before but didn't have any success - the auto firewall rules with it didn't work evidently. Running the DNAT mixed with creating manual firewall rules for outbound calling and it all seems to be working. I've been testing for about an hour - when I turn the DNAT off it stops working and when it's on it works just fine so I think we've got the right combo at this point.

                                    Thanks for all your help everyone! That was a pain in the butt to track down.

                                    scottalanmillerS 1 Reply Last reply Reply Quote 0
                                    • scottalanmillerS
                                      scottalanmiller @SamSmart84
                                      last edited by

                                      @samsmart84 said in FreePBX inbound call issue:

                                      @triple9 said in FreePBX inbound call issue:

                                      @samsmart84 Maybe this Sophos KB article will help?

                                      Success! So basically some trial and error with the settings.. I had to turn OFF the Sophos VOIP options as that was actually BLOCKING everything (Go figure).

                                      That’s actually expected. That’s SIP-ALG. Always have to disable that. It’s basically just SIP blocking.

                                      S 1 Reply Last reply Reply Quote 2
                                      • S
                                        SamSmart84 @scottalanmiller
                                        last edited by

                                        @scottalanmiller said in FreePBX inbound call issue:

                                        @samsmart84 said in FreePBX inbound call issue:

                                        @triple9 said in FreePBX inbound call issue:

                                        @samsmart84 Maybe this Sophos KB article will help?

                                        Success! So basically some trial and error with the settings.. I had to turn OFF the Sophos VOIP options as that was actually BLOCKING everything (Go figure).

                                        That’s actually expected. That’s SIP-ALG. Always have to disable that. It’s basically just SIP blocking.

                                        Nice of them to include that as a SIP "feature"

                                        scottalanmillerS 1 Reply Last reply Reply Quote 0
                                        • scottalanmillerS
                                          scottalanmiller @SamSmart84
                                          last edited by

                                          @samsmart84 said in FreePBX inbound call issue:

                                          @scottalanmiller said in FreePBX inbound call issue:

                                          @samsmart84 said in FreePBX inbound call issue:

                                          @triple9 said in FreePBX inbound call issue:

                                          @samsmart84 Maybe this Sophos KB article will help?

                                          Success! So basically some trial and error with the settings.. I had to turn OFF the Sophos VOIP options as that was actually BLOCKING everything (Go figure).

                                          That’s actually expected. That’s SIP-ALG. Always have to disable that. It’s basically just SIP blocking.

                                          Nice of them to include that as a SIP "feature"

                                          It’s so dumb. But every vendor does it. So don’t think too badly of Sophos. Only vendor I know that doesn’t do it is Ubiquiti. And they do it, it just works.

                                          JaredBuschJ 1 Reply Last reply Reply Quote 1
                                          • JaredBuschJ
                                            JaredBusch @scottalanmiller
                                            last edited by JaredBusch

                                            @scottalanmiller said in FreePBX inbound call issue:

                                            @samsmart84 said in FreePBX inbound call issue:

                                            @scottalanmiller said in FreePBX inbound call issue:

                                            @samsmart84 said in FreePBX inbound call issue:

                                            @triple9 said in FreePBX inbound call issue:

                                            @samsmart84 Maybe this Sophos KB article will help?

                                            Success! So basically some trial and error with the settings.. I had to turn OFF the Sophos VOIP options as that was actually BLOCKING everything (Go figure).

                                            That’s actually expected. That’s SIP-ALG. Always have to disable that. It’s basically just SIP blocking.

                                            Nice of them to include that as a SIP "feature"

                                            It’s so dumb. But every vendor does it. So don’t think too badly of Sophos. Only vendor I know that doesn’t do it is Ubiquiti. And they do it, it just works.

                                            Sorry to disappoint, but it Ubiquiti does not have it disabled by default.
                                            You have to disable it.

                                            configure
set system conntrack modules sip disable
commit;save;exit
                                            scottalanmillerS 1 Reply Last reply Reply Quote 2
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