CloudatCost Issues
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@Aaron-Studer said:
@scottalanmiller said:
Who has supported them? I've not seen that at all yet. I've seen lots of people trying them out. Who has been supporting them?
You.
Have I? In what way? Is me using them supporting them?
And I use them in a lab, which I've found to be an outstanding service. So I will support them, they've been great. But I am not aware of having supported them in any way in the past other than stating what I'm currently testing.
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Do people feel that I'm supporting any product by testing it? We are testing Digital Ocean too. I'm also not aware of having provided my personal support for their product. I've not used it long enough to say. I work in IT, I have to test products and services and I need to know how things work. So I work with a lot of vendors and products. Supporting them and using them are not synonymous.
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@scottalanmiller said:
And today's panel outages... yeah, they suck. But I had a panel outage with Rackspace a month ago
I've had major outages with Rackspace hosted exchange and standard email accounts this was solely their own fault.. It happens. And one of Rackspace's data center's in basically in my back yard so very little other vendor issues happen yet there is still downtime.
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@thecreativeone91 said:
I've had major outages with Rackspace hosted exchange and standard email accounts this was solely their own fault.. It happens. And one of Rackspace's data center's in basically in my back yard so very little other vendor issues happen yet there is still downtime.
SaaS is more likely to have issues as it is more complex. I've had outages at the load balancer level!!
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@scottalanmiller From my point of view it seems like you think C@C can do no wrong. I have told you all the problems I am having with them, (even provided screenshots) and you still defend them, and say there "minor" problems.
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@Aaron-Studer said:
@scottalanmiller From my point of view it seems like you think C@C can do no wrong. I have told you all the problems I am having with them, (even provided screenshots) and you still defend them, and say there "minor" problems.
The problems aren't problems if you set your expectations going in. If you think you are going to get a production ready system for really nice setup then they are problems.
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@Aaron-Studer said:
@scottalanmiller From my point of view it seems like you think C@C can do no wrong. I have told you all the problems I am having with them, (even provided screenshots) and you still defend them, and say there "minor" problems.
That's because what you are complaining about seems incredibly minor. I feel like you are pretty upset with them over trivial things. You are saving so much money yet expect the service of something much more expensive. That seems unfair.
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@thecreativeone91 said:
The problems aren't problems if you set your expectations going in. If you think you are going to get a production ready system for really nice setup then they are problems.
Exactly. Having to reimage a few times. Okay, it's annoying. But like I said when you complained about it, by definition it doesn't impact running systems AND the issues were less than I had with Digital Ocean. So the issues is not unique here, it happens with far more expensive services too.
But I didn't freak out about Digital Ocean doing it either. These things happen. Annoying, sure, but all in all, incredibly minor. Maybe you had rebuild issues far beyond what I've seen, but I've got ten servers at CloudatCost now and have switched OSes a bit to get different projects going and so far, the rebuild issue is a very small deal. You just have to click the button again.
It was a big enough deal that I mentioned it to them that they need to have something check and verify so that it would handle it automatically and they are looking into that. But it's not bad enough for me to want to spend ten times as much money to "maybe" not have the same problem somewhere else.
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I understand that we may use the VMs differently. I want mine to get build and only rebuild once in a great while like when they get repurposed. It is a perpetual lab for us, we don't want the systems going away haphazardly. It's a VPS, not a cloud, I don't want them rebuilding automatically like Amazon or Rackspace would be designed to do. But if you are doing lots and lots of "fresh" testing, I can see where it would be far more annoying than it is for those of us who "set and forget" the base OS.
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Two images failed during this discussion
Reimaging, will report. -
Of course, now I'm getting significant rebuild problems. I think I deserved to be the one to have two completely fail to rebuild on me.
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I feel for you though I'm enjoying the irony
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@Dashrender said:
Is it sad that the only thing I use Twitter for is to complain to companies that don't post anywhere else?
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@MattSpeller said:
I feel for you though I'm enjoying the irony
Lab boxes. Two out of three had to be rebuilt. I got the emails saying that it was moving forward but haven't seen the image actually happen yet. It's not huge, it's just the lab. But still very apropos. -
@scottalanmiller You make some valid points. Lets agree to disagree.
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@scottalanmiller said:
@MattSpeller said:
I feel for you though I'm enjoying the irony
Lab boxes. Two out of three had to be rebuilt. I got the emails saying that it was moving forward but haven't seen the image actually happen yet. It's not huge, it's just the lab. But still very apropos.I've had to re-image 2 of them about 10 times to get them working. Still no biggy for what I paid even for the big dog instances.
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@Aaron-Studer said:
@scottalanmiller You make some valid points. Lets agree to disagree.
That's fine. They aren't for everyone. Nothing is. NTG uses four cloud providers and colo as well. We use different things for different purposes.
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@thecreativeone91 said:
I've had to re-image 2 of them about 10 times to get them working. Still no biggy for what I paid even for the big dog instances.
I think three times is the most that I've seen yet.
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Still no rebuild. I'm starting to feel @Aaron-Studer's pain.
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Hey guys!
As you already know (obviously). We had massive panel issues today. Our datacenter had another unexpected issue today. We had a hardware failure which affected our panel login. We replaced the faulty hardware as soon as we could and are now back up online and running. we are currently working through support tickets.
The panel issue and the network outage issue will be addressed in a formal release in the upcoming days.
as a smaller cloud server company looking to grow these issues have really hurt us. as before, we are determined to get back up.
we are here and are taking all the feedback we can. we will continue to listen to you all and over time will grow. We look forward to EARNING your support.
