HelpDesk Ticketing System

Deleted74295

It looks nice, but $15/user/month is higher than I want to pay for a helpdesk. That is more than full Office 365 SMB plans.

But you are comparing apples to oranges. I can't find any ticketing systems cheaper than that which afford all the features it does, unless you know of one I've not seen yet?

dafyre

Have you looked for Helpdesk tools that integrate with Sharepoint? I assume that NTG has access to a MS Sharepoint setup with O365...

scottalanmiller

@Minion-Queen said in HelpDesk Ticketing System:

Yeah same here that gets expensive fast here when I figure in full timers, interns, contractors etc.

That's the killer. The moment that you have any staff that are not 100% full time or are not purely revenue generating those pay per user tools become either extremely expensive or very useless as people get cut off from the ticketing system and it doesn't do what it is supposed to do.

Deleted74295

@JaredBusch said in HelpDesk Ticketing System:

@Breffni-Potter side note, you have no timezone specified on your landing page. I know you are in the UK, and the URL is .uk, but still people are stupid....

Valid, thanks for the spot.

Deleted74295

@scottalanmiller said in HelpDesk Ticketing System:

@Minion-Queen said in HelpDesk Ticketing System:

Yeah same here that gets expensive fast here when I figure in full timers, interns, contractors etc.

That's the killer. The moment that you have any staff that are not 100% full time or are not purely revenue generating those pay per user tools become either extremely expensive or very useless as people get cut off from the ticketing system and it doesn't do what it is supposed to do.

But surely 365 has a similar problem? if you want to hand out email addresses, how do you handle that?

Minion Queen

@dafyre said in HelpDesk Ticketing System:

Have you looked for Helpdesk tools that integrate with Sharepoint? I assume that NTG has access to a MS Sharepoint setup with O365...

We have had one in the past and it is a consideration now. Honestly we are looking to build our own there are very few GREAT tools for MSPs/ITSP's it's about time someone did something about that.

dafyre

@Minion-Queen said in HelpDesk Ticketing System:

@dafyre said in HelpDesk Ticketing System:

Have you looked for Helpdesk tools that integrate with Sharepoint? I assume that NTG has access to a MS Sharepoint setup with O365...

We have had one in the past and it is a consideration now. Honestly we are looking to build our own there are very few GREAT tools for MSPs/ITSP's it's about time someone did something about that.

What would the differences be for a tool done for MSPs / ITSPs vs a standard hepdesk tool?

I've been toying with creating my own for a while, lol.

JaredBusch

@Breffni-Potter said in HelpDesk Ticketing System:

@JaredBusch said

It looks nice, but $15/user/month is higher than I want to pay for a helpdesk. That is more than full Office 365 SMB plans.

But you are comparing apples to oranges. I can't find any ticketing systems cheaper than that which afford all the features it does, unless you know of one I've not seen yet?

It definitely looks like a nice platform. I think my problem is that all of those features you are after, I am not. Thus changing the value for me compared to you.

scottalanmiller

@Breffni-Potter said in HelpDesk Ticketing System:

@scottalanmiller said in HelpDesk Ticketing System:

@Minion-Queen said in HelpDesk Ticketing System:

Yeah same here that gets expensive fast here when I figure in full timers, interns, contractors etc.

That's the killer. The moment that you have any staff that are not 100% full time or are not purely revenue generating those pay per user tools become either extremely expensive or very useless as people get cut off from the ticketing system and it doesn't do what it is supposed to do.

But surely 365 has a similar problem? if you want to hand out email addresses, how do you handle that?

Those are only $4, though. Not $15. And email is very usable for nearly everyone. It's very rarely that we don't want email and that people won't use it regularly. But a ticketing system might be something that someone only uses a few minutes a month, rather than all the time. So $15 for nearly useless vs. $4 for very useful is a big deal.