Solved Cant communicate

[scottalanmiller]

What if you try opening from the Windows Explorer?

[WrCombs]

@pete-s said in Cant communicate:

@wrcombs
Can you try and open the windows share on the back office server from a POS terminal?

Either from the windows explorer or from the command line with "net use" etc.

when i run net use just as it is i get a connection to Term3, when i run net use \\alohaboh i get

System Error 53 hs occurred.
The network path was not found

[WrCombs]

@scottalanmiller said in Cant communicate:

What if you try opening from the Windows Explorer?

\\{servername} is not accessible. You might not have permission to use this netowrk resource. Contact the administrator of the server to find out if you havvess permissions.
the network path was not found 

[1337]

@wrcombs said in Cant communicate:

@pete-s said in Cant communicate:

@wrcombs
Can you try and open the windows share on the back office server from a POS terminal?

Either from the windows explorer or from the command line with "net use" etc.

when i run net use just as it is i get a connection to Term3, when i run net use \\alohaboh i get

System Error 53 hs occurred.
The network path was not found

The usage is like this:
net use <driveletter>:\ \<server>\<sharename> /USER:<domain><username> <password>

With just a workgroup you can skip the domain so it's:
net use <driveletter>: \ \<server>\<sharename> /USER:<username> <password>

PS. For details type: net use ?
I had some formatting problems with backslashes above.

[dafyre]

@pete-s said in Cant communicate:

@wrcombs said in Cant communicate:

@pete-s said in Cant communicate:

@wrcombs
Can you try and open the windows share on the back office server from a POS terminal?

Either from the windows explorer or from the command line with "net use" etc.

when i run net use just as it is i get a connection to Term3, when i run net use \\alohaboh i get

System Error 53 hs occurred.
The network path was not found

The usage is like this:
net use <driveletter>:\ \<server>\<sharename> /USER:<domain><username> <password>

With just a workgroup you can skip the domain so it's:
net use <driveletter>: \ \<server>\<sharename> /USER:<username> <password>

PS. For details type: net use ?
I had some formatting problems with backslashes above.

<Off Topic> You do not have to specify drive letter when using net use unless you want to mount it. </Off Topic>

Try...

net use \\192.168.128.xxx\sharename /user:username

It should prompt you for the password and then tell you whether or not it works.

Edit: This command can be run both from the POS Terminals and the Backoffice system.

[1337]

Also run the command

net share

on the back office server and post the results.
It will show you what shares and folders are shared on the server.

[WrCombs]

@pete-s said in Cant communicate:

Also run the command

net share

on the back office server and post the results.
It will show you what shares and folders are shared on the server.

[dafyre]

@wrcombs said in Cant communicate:

@pete-s said in Cant communicate:

Also run the command

net share

on the back office server and post the results.
It will show you what shares and folders are shared on the server.

Are those the shares you expect to see?

[WrCombs]

@dafyre said in Cant communicate:

@wrcombs said in Cant communicate:

@pete-s said in Cant communicate:

Also run the command

net share

on the back office server and post the results.
It will show you what shares and folders are shared on the server.

Are those the shares you expect to see?

yes

[dafyre]

@wrcombs said in Cant communicate:

@dafyre said in Cant communicate:

@wrcombs said in Cant communicate:

@pete-s said in Cant communicate:

Also run the command

net share

on the back office server and post the results.
It will show you what shares and folders are shared on the server.

Are those the shares you expect to see?

yes

I may have missed this in the earlier convo, but are we sure he replaced the switch with an actual switch and not a router?

[WrCombs]

@dafyre said in Cant communicate:

@wrcombs said in Cant communicate:

@dafyre said in Cant communicate:

@wrcombs said in Cant communicate:

@pete-s said in Cant communicate:

Also run the command

net share

on the back office server and post the results.
It will show you what shares and folders are shared on the server.

Are those the shares you expect to see?

yes

I may have missed this in the earlier convo, but are we sure he replaced the switch with an actual switch and not a router?

thats what my original thought was as well.We have someone on site who replaced with a legit switch (took one from the office and installed) and we are having same issue

[dafyre]

@wrcombs said in Cant communicate:

@dafyre said in Cant communicate:

@wrcombs said in Cant communicate:

@dafyre said in Cant communicate:

@wrcombs said in Cant communicate:

@pete-s said in Cant communicate:

Also run the command

net share

on the back office server and post the results.
It will show you what shares and folders are shared on the server.

Are those the shares you expect to see?

yes

I may have missed this in the earlier convo, but are we sure he replaced the switch with an actual switch and not a router?

thats what my original thought was as well.We have someone on site who replaced with a legit switch (took one from the office and installed) and we are having same issue

And you can ping from POS to BackOffice computer?

[WrCombs]

@dafyre said in Cant communicate:

@wrcombs said in Cant communicate:

@dafyre said in Cant communicate:

@wrcombs said in Cant communicate:

@dafyre said in Cant communicate:

@wrcombs said in Cant communicate:

@pete-s said in Cant communicate:

Also run the command

net share

on the back office server and post the results.
It will show you what shares and folders are shared on the server.

Are those the shares you expect to see?

yes

I may have missed this in the earlier convo, but are we sure he replaced the switch with an actual switch and not a router?

thats what my original thought was as well.We have someone on site who replaced with a legit switch (took one from the office and installed) and we are having same issue

And you can ping from POS to BackOffice computer?

yes

[dafyre]

@wrcombs said in Cant communicate:

@dafyre said in Cant communicate:

@wrcombs said in Cant communicate:

@dafyre said in Cant communicate:

@wrcombs said in Cant communicate:

@dafyre said in Cant communicate:

@wrcombs said in Cant communicate:

@pete-s said in Cant communicate:

Also run the command

net share

on the back office server and post the results.
It will show you what shares and folders are shared on the server.

Are those the shares you expect to see?

yes

I may have missed this in the earlier convo, but are we sure he replaced the switch with an actual switch and not a router?

thats what my original thought was as well.We have someone on site who replaced with a legit switch (took one from the office and installed) and we are having same issue

And you can ping from POS to BackOffice computer?

yes

I think I saw you say the firewall is disabled (on both the POS and Terminal)?

Does the back office machine have any trouble getting online and such?

[WrCombs]

@dafyre said in Cant communicate:

@wrcombs said in Cant communicate:

@dafyre said in Cant communicate:

@wrcombs said in Cant communicate:

@dafyre said in Cant communicate:

@wrcombs said in Cant communicate:

@dafyre said in Cant communicate:

@wrcombs said in Cant communicate:

@pete-s said in Cant communicate:

Also run the command

net share

on the back office server and post the results.
It will show you what shares and folders are shared on the server.

Are those the shares you expect to see?

yes

I may have missed this in the earlier convo, but are we sure he replaced the switch with an actual switch and not a router?

thats what my original thought was as well.We have someone on site who replaced with a legit switch (took one from the office and installed) and we are having same issue

And you can ping from POS to BackOffice computer?

yes

I think I saw you say the firewall is disabled (on both the POS and Terminal)?

yes

Does the back office machine have any trouble getting online and such?

No trouble, getting online (Its protected by a hardware firewall) (I know, I know)

[dafyre]

@wrcombs said in Cant communicate:

@dafyre said in Cant communicate:

@wrcombs said in Cant communicate:

@dafyre said in Cant communicate:

@wrcombs said in Cant communicate:

@dafyre said in Cant communicate:

@wrcombs said in Cant communicate:

@dafyre said in Cant communicate:

@wrcombs said in Cant communicate:

@pete-s said in Cant communicate:

Also run the command

net share

on the back office server and post the results.
It will show you what shares and folders are shared on the server.

Are those the shares you expect to see?

yes

I may have missed this in the earlier convo, but are we sure he replaced the switch with an actual switch and not a router?

thats what my original thought was as well.We have someone on site who replaced with a legit switch (took one from the office and installed) and we are having same issue

And you can ping from POS to BackOffice computer?

yes

I think I saw you say the firewall is disabled (on both the POS and Terminal)?

yes

Does the back office machine have any trouble getting online and such?

No trouble, getting online (Its protected by a hardware firewall) (I know, I know)

Just the two terminals as this site and they're both down?

Check the account that the Terminals use to connect to the Back Office and make sure that it hasn't been locked?

[WrCombs]

@dafyre said in Cant communicate:

@wrcombs said in Cant communicate:

@dafyre said in Cant communicate:

@wrcombs said in Cant communicate:

@dafyre said in Cant communicate:

@wrcombs said in Cant communicate:

@dafyre said in Cant communicate:

@wrcombs said in Cant communicate:

@dafyre said in Cant communicate:

@wrcombs said in Cant communicate:

@pete-s said in Cant communicate:

Also run the command

net share

on the back office server and post the results.
It will show you what shares and folders are shared on the server.

Are those the shares you expect to see?

yes

I may have missed this in the earlier convo, but are we sure he replaced the switch with an actual switch and not a router?

thats what my original thought was as well.We have someone on site who replaced with a legit switch (took one from the office and installed) and we are having same issue

And you can ping from POS to BackOffice computer?

yes

I think I saw you say the firewall is disabled (on both the POS and Terminal)?

yes

Does the back office machine have any trouble getting online and such?

No trouble, getting online (Its protected by a hardware firewall) (I know, I know)

Just the two terminals as this site and they're both down?

Check the account that the Terminals use to connect to the Back Office and make sure that it hasn't been locked?

There are 3 terminals at the site, none of which can connect.

[WrCombs]

@wrcombs said in Cant communicate:

@dafyre said in Cant communicate:

@wrcombs said in Cant communicate:

@dafyre said in Cant communicate:

@wrcombs said in Cant communicate:

@dafyre said in Cant communicate:

@wrcombs said in Cant communicate:

@dafyre said in Cant communicate:

@wrcombs said in Cant communicate:

@dafyre said in Cant communicate:

@wrcombs said in Cant communicate:

@pete-s said in Cant communicate:

Also run the command

net share

on the back office server and post the results.
It will show you what shares and folders are shared on the server.

Are those the shares you expect to see?

yes

I may have missed this in the earlier convo, but are we sure he replaced the switch with an actual switch and not a router?

thats what my original thought was as well.We have someone on site who replaced with a legit switch (took one from the office and installed) and we are having same issue

And you can ping from POS to BackOffice computer?

yes

I think I saw you say the firewall is disabled (on both the POS and Terminal)?

yes

Does the back office machine have any trouble getting online and such?

No trouble, getting online (Its protected by a hardware firewall) (I know, I know)

Just the two terminals as this site and they're both down?

Check the account that the Terminals use to connect to the Back Office and make sure that it hasn't been locked?

There are 3 terminals at the site, none of which can connect.

They are all running in stand alone mode (redundancy)

[dafyre]

Did you check the accounts on the Backoffice server?

[1337]

@wrcombs said in Cant communicate:

So it's the BOOTDRV share that the terminals connect to?

So connecting to the back office server (with the right username replaced below) what was the response?

  net use \\192.168.128.xxx\BOOTDRV /user:username