I guess Skyetel doesn't want business
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@Dashrender said in I guess Skyetel doesn't want business:
Apparently that a SMS was sent to Bob.
Except it's only used for account creation and not verification of account changes/charges/etc/etc/etc
@Skyetel said in I guess Skyetel doesn't want business:
The SMS thing is not used for future correspondence and we don't call it or use it ever again.
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Just for kicks, I tried using my Google Voice number and it failed.
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@black3dynamite said in I guess Skyetel doesn't want business:
Just for kicks, I tried using my Google Voice number and it failed.
It isn't 100% accurate, but its close enough to be effective
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@DustinB3403 said in I guess Skyetel doesn't want business:
@Dashrender said in I guess Skyetel doesn't want business:
Apparently that a SMS was sent to Bob.
Except it's only used for account creation and not verification of account changes/charges/etc/etc/etc
@Skyetel said in I guess Skyetel doesn't want business:
The SMS thing is not used for future correspondence and we don't call it or use it ever again.
Correct - we don't use it for authentication or correspondence. It's strictly used for account creation.
When we do introduce 2FA, we'll use Google Authenticator
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And all of that does not get around the fact that I cannot create accounts for the bussinesses that I would be interested in this service for because the businesses do not have cell phones to create an account with.
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@Skyetel Could Jared just call/email you and setup an account for his clients without this cell phone requirement?
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@Skyetel said in I guess Skyetel doesn't want business:
The ideal situation is to have the end user create their own account and have the IT team administer it. You don't have to share an account - you can create a new account for the IT Administrator and he can administer it directly without sharing credentials. (Thats what @scottalanmiller does)
There is no menu, that I can find, to create a sub account on my account to enable someone else to log in and administrate my account.
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@JaredBusch said in I guess Skyetel doesn't want business:
@Skyetel said in I guess Skyetel doesn't want business:
The ideal situation is to have the end user create their own account and have the IT team administer it. You don't have to share an account - you can create a new account for the IT Administrator and he can administer it directly without sharing credentials. (Thats what @scottalanmiller does)
There is no menu, that I can find, to create a sub account on my account to enable someone else to log in and administrate my account.
Shoot in a support ticket and they create them for you along with a temporary password.
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@bnrstnr said in I guess Skyetel doesn't want business:
@Skyetel Could Jared just call you and setup an account for his clients without this cell phone requirement?
At this point? I refuse.
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@Skyetel said in I guess Skyetel doesn't want business:
@JaredBusch said in I guess Skyetel doesn't want business:
@Skyetel said in I guess Skyetel doesn't want business:
The ideal situation is to have the end user create their own account and have the IT team administer it. You don't have to share an account - you can create a new account for the IT Administrator and he can administer it directly without sharing credentials. (Thats what @scottalanmiller does)
There is no menu, that I can find, to create a sub account on my account to enable someone else to log in and administrate my account.
Shoot in a support ticket and they create them for you along with a temporary password.
Part of this?
https://skyetel.atlassian.net/wiki/spaces/SUG/pages/664141827/Tenants+Invite+Only+Alpha -
@JaredBusch said in I guess Skyetel doesn't want business:
@Skyetel said in I guess Skyetel doesn't want business:
@JaredBusch said in I guess Skyetel doesn't want business:
@Skyetel said in I guess Skyetel doesn't want business:
The ideal situation is to have the end user create their own account and have the IT team administer it. You don't have to share an account - you can create a new account for the IT Administrator and he can administer it directly without sharing credentials. (Thats what @scottalanmiller does)
There is no menu, that I can find, to create a sub account on my account to enable someone else to log in and administrate my account.
Shoot in a support ticket and they create them for you along with a temporary password.
Part of this?
https://skyetel.atlassian.net/wiki/spaces/SUG/pages/664141827/Tenants+Invite+Only+AlphaTenants is being designed for use cases such as this and is under active development. It will also include a Tenant Portal where end users can view their assets (like phone numbers or call recordings or faxes) without being able to make changes or with different permissions from the Administrator.
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@Skyetel said in I guess Skyetel doesn't want business:
@JaredBusch said in I guess Skyetel doesn't want business:
@Skyetel said in I guess Skyetel doesn't want business:
@JaredBusch said in I guess Skyetel doesn't want business:
@Skyetel said in I guess Skyetel doesn't want business:
The ideal situation is to have the end user create their own account and have the IT team administer it. You don't have to share an account - you can create a new account for the IT Administrator and he can administer it directly without sharing credentials. (Thats what @scottalanmiller does)
There is no menu, that I can find, to create a sub account on my account to enable someone else to log in and administrate my account.
Shoot in a support ticket and they create them for you along with a temporary password.
Part of this?
https://skyetel.atlassian.net/wiki/spaces/SUG/pages/664141827/Tenants+Invite+Only+AlphaTenants is being designed for use cases such as this and is under active development. It will also include a Tenant Portal where end users can view their assets (like phone numbers or call recordings or faxes) without being able to make changes or with different permissions from the Administrator.
Then I refuse. Because a tenant is absolutely not what is being discussed.
A tenant is a very specific thing and has nothing to do with additional administrators on an account.
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At this point @Skyetel, I am back to your company being nothing but a waste of time.
You do not respect business in any way.
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@JaredBusch said in I guess Skyetel doesn't want business:
At this point @Skyetel, I am back to your company being nothing but a waste of time.
You do not respect business in any way.
I'm sorry you feel that way but I wish you the best of luck with other providers
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@Skyetel said in I guess Skyetel doesn't want business:
@JaredBusch said in I guess Skyetel doesn't want business:
At this point @Skyetel, I am back to your company being nothing but a waste of time.
You do not respect business in any way.
I'm sorry you feel that way but I wish you the best of luck with other providers
You are obviously not sorry. You have never once actually addressed my concern about using your service in a valid business context. You simply repeat your bullshit about fraud prevention.
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My god dude move on. The level of bitching is just crazy. You've spoken your frustrations, so move on and don't worry about them anymore.
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@zachary715 said in I guess Skyetel doesn't want business:
My god dude move on. The level of bitching is just crazy. You've spoken your frustrations, so move on and don't worry about them anymore.
Get over yourself. I asked a simple question. They repeatedly have refused to answer it.
I’ve never once been upset or mad.
Disappointed is more like it.
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@JaredBusch Once you stop requiring companies deliver more than they are capable of or willing to, you'll find you aren't so unhappy.
What you're doing is no different than getting mad because the six passenger car you fancy won't seat 7 people.
Why are you out to get Skyetel anyway? First you were pissed they don't publish their partner rates, now you're pissed they need a cell phone to satisfy the business model they are currently operating with. If you don't like the way they operate, choose another provider. You live in a capitalist society...... You have options. And if you don't, build your own option; call it Buschtel.
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@Skyetel said in I guess Skyetel doesn't want business:
@Dashrender said in I guess Skyetel doesn't want business:
That's all fine and dandy.. but I can't sign my company up (I'm the IT Admin here) because I'm not giving you my personal cellphone for a company sign up.
Other systems have done setups that get through IVRs to internal extensions - that's what would be needed in my office.
Requiring SMS for business is seemingly absurd.
We don't require it as a means for contacting you - we never use it - its just for the signup process to verify you are a human and to prevent duplicate accounts. On the next step under "Organization Info" it will ask you for the contact information to use.
Why not a credit card like all the real businesses?
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@Obsolesce said in I guess Skyetel doesn't want business:
@Skyetel said in I guess Skyetel doesn't want business:
@Dashrender said in I guess Skyetel doesn't want business:
That's all fine and dandy.. but I can't sign my company up (I'm the IT Admin here) because I'm not giving you my personal cellphone for a company sign up.
Other systems have done setups that get through IVRs to internal extensions - that's what would be needed in my office.
Requiring SMS for business is seemingly absurd.
We don't require it as a means for contacting you - we never use it - its just for the signup process to verify you are a human and to prevent duplicate accounts. On the next step under "Organization Info" it will ask you for the contact information to use.
Why not a credit card like all the real businesses?
Now I could get behind that.
