@John-Nicholson said in The MSP Model fails more often than not.:
@Carnival-Boy said in The MSP Model fails more often than not.:
I'd argue that the more complex it is, the more having good structure and support is important.
I agree and that's where I think internal IT wins. MSPs tend to be very good at IT, but lack the business understanding, because they don't work in the business, they work in IT. Good internal IT staff have both IT and business expertise.
Depends on the MSP If it's one that specializes in a given field (Say Education) they might know how other companies in the same vertical solve a problem.
And value to tackling things from other fields, too. So often you see companies that have the "our industry is special and has special needs" like video processing. But if someone from another field looks at it without that attitude they realize that their needs are very basic, simple and standard.