Best posts made by NashBrydges

Guelph, ON, Canada
300/175 FTTH
Unlimited
$60/month, 2 yr contract
Bell Canada

I wish Xbyte had Canadian distributors. Other than the exchange rate (which right now is a killer), I found that often, suppliers in the US don't know that shipping servers or parts to Canada is supposed to be customs exempt (no additional duties other than the HST tax). That's bit me more than once.

It's true that the longer version may be a pain in the ass to type, but what is going to be easier for your clients to remember? Even with the longer domain, once someone sends you an email, their email client will likely remember the address and autocomplete. For yourself if the email is used across multiple other sites as login ID, you likely have a password manager so that'll also complete. If I were a client, it would be easier to remember the longer domain instead of the one with a non-standard TLD.

I ran 2 different subject lines but each of the 2 emails had the same pre-header.

Subject Line 1: Employees Can Remain Productive, Even During A Pandemic
Subject Line 2: Don't Let The Pandemic Stop Your Business

Pre-header: Employees can remain productive even while working from home. You do not have to abandon and redesign everything. Simple tools are available to allow secure, remote work.

The rest of the email content was kept short, with the call-to-action being a "Contact Us" button located above the fold in the email. Clicking the button took the recipient to a form on my site (since taken down) where they could enter their contact info and I would call them, and provided them with a phone number to call. Interestingly enough, no one chose the form (which is why I took it down). They all chose to call (could have been a result of the urgent nature of the prep work to allow employees to work from home).

The results between the 2 subject lines didn't indicate any statistically significant different because responses were so low and both quite similar.

I suspect that the combination of timing of the email and its salient content (I recognized that allowing employees to work from home wasn't something that small businesses were likely used to, depending on the sector). I kept it informational, positive, addressing the current facts along with promising solutions that would be designed specifically around their unique needs.

The email results were quite good and while I don't have a comparison with other email campaigns (this was my first) I was quite happy with the results.

The follow-up email to those who didn't call but had clicked had the following sent to them about 10 days after the initial email...

Subject Line: It's Not Too Late To Enable Your Staff! Call Us!

Pre-header: Your business success is dependent on your ability to address your clients' needs. You're not expected to be an IT guru. That's our job. There's no obligation. What do you have to lose? Answers are a phone call away.

I located an email HTML template that I could customize, was mobile optimized, and could be easily integrated into Mautic. Quite a number of free email templates out there so I'm sure you can find one that fits with your design goals.

The one thing to call out is that because this was a marketing email, I needed to integrate opt-out process (in Canada, CASL rules dictate how marketing emails are to be handled). Luckily, no one opted out so I couldn't have been too terribly annoying Mautic allows for the management of opt-outs within the tool so any future emails would automatically exclude those who have opted out.

Hope this helps.

Interestingly enough, the clients I picked up were 2 real estate brokers and 1 construction company. You'd think the real estate folks would be used to remote work because of their road warriors but not the case with these two. Their office staff wasn't at all setup for this kind of work.

Saved the article to my Wallabag install before it disappears into the ether.

Yeah. It's a new home and we got lucky that we're in a mature neighbourhood but only the 3 newly built homes have FTTH. Everyone else has the choice of DSL or Rogers cable.

Bell also offers a 1Gb/175 connection but at $30 more per month. I am not even near saturating the current 300Mb so even though would love the bragging rights of having a Gb DL speed, I'm not going to bother just yet. Now if the speed was a synchronous Gb DL and UL I'd be all over that.

@scottalanmiller Wow, 2 x 6 core CPUs preinstalled and up to 512GB RAM. That's a new one for them.

I created an account at https://sodium.waxquixotic.com and on clicking the confirmation link received in the email, the link takes me to my Chrome browser where I can briefly see the spot for password creation however it disappears in under a second, immediately taking me back to the standard login screen without giving me the ability to create a password. The behavior exists whether I click the link in the email or copy/paste the URL into a new browser window in Chrome.

Google Chrome Version 60.0.3112.90 (Official Build) (64-bit)
Windows 10 Pro 1607

This behavior does not exist when I copy and paste the email confirmation link into my MS Edge browser. In Edge, I am able to see the password creation overlay and once typed in, proceed to the dashboard.

@Adaministrator Yeah the meter hasn't started sounding like a jet engine yet. All told, based on the UPS readouts, I'm consuming about 900W ±50W. I at least get to expense the business related portion of all this power but it's still a good chunk of change to pay out each month.

Bringing back memories of Netscape Navigator vs. Microsoft of years ago.

After creating a new group in Agent Groupings, I go to Group Permissions, select the new group and enable permissions however, enabling "Ticket Settings" doesn't stick. After clicking the "submit" button, there is no confirmation that new permissions have been saved and upon screen refresh, the "Ticket Settings" revert back to disabled.

Select all permissions:

This is what it looks like after clicking the Submit button (no confirmation after Submit):

This is what it looks like after screen refresh:

I've been trying to figure out why I can get a simple website run over https. I've confirmed that port 80 works as expected (the test html page displays in the browser using the IP address of the Ubuntu 16.04 server) but when I try to connect via https, no good. I get a "the site can't be reached and XXX.XXX.XXX.XXX unexpectedly closed the connection".

I've checked the firewall rules and I get this...

sudo ufw status verbose

sudo nmap -v -sT localhost

I've temporarily installed Webmin to help me try to make sense of what was happening hence the 10000 port.

So the firewall shows all correct ports but nmap does not.

I'm sure I've missed something ridiculously simple and hopefully someone here can spot what I've missed.

@scottalanmiller said in UK To Fine Some Service Agencies if Found with Inadequate Security:

@stuartjordan said in UK To Fine Some Service Agencies if Found with Inadequate Security:

100% agree with your comment Nash...That Amber Rudd women spoke about how facebook, whatsapp and many others should let government agencies have backdoor access. I say they should go F** themselves! - Non technical people in high power should not be able to stipulate comments like that...

Non-technical people shouldn't be in power. Non-technical is really just a general code phrase for "not smart."

Ouch! lol

When creating a user where an email address is used as the login username, the new user cannot access the site. The new user keeps getting an invalid username or password error.

If the user clicks on the "Forgot Password" link and proceeds to reset password, an email is successfully sent to their mailbox and clicking the link (except with Google Chrome) the user is prompted for a new password, after which he is directed to the dashboard. If this user then logs out and attempts to log back in with an email address as the username and using the new password, they continue to receive the invalid username or password error.

Running Nextcloud (1x v9.0.53 and 1 x v10) at two clients. They're recent setups but so far they really love them. Both running as VMs in hyper-v. Included in the Veeam backups (tested restores and they work) so all in all, I'm quite happy with Nextcloud!

@minion-queen said in Ubiquiti Frontrow:

kinda cool and a little creepy.

A little creepy? Hell that's all kinds of hugely creepy!

Must. Not. Let. The. Wife. See. This.

Ever!

Right now the only edit that is allowed for existing users are to change Group, Reset Password or Delete. Also need the ability to change login name (without having to create a brand new user), change user email address and change First Name or Last Name. Any of those changes should also allow the user account to remain "attached" to any tickets, comments, updates, either currently open or historical.

Also, if a user is deleted, all existing or past tickets, comments, attachments, etc, should automatically be assigned to a "system" user to allow for searching and filtering, reassignment if necessary. Deleting a user should not create any orphan records that cannot be searched or reported on.

@scottalanmiller Thanks for your help Scott. Looks like using the standard network adapter did the trick. Update is working.

You have to ask yourself why they waited 6 weeks before disclosing this breach. I get that they want to investigate the breach and have as many answers as possible but the flip side is that, this means that for 6 weeks, people's data has been out there. That's 6 weeks of unknown exposure. That seems irresponsible.

@quixoticjeremy said in Sodium Helpdesk: Username Using Email Address Cannot Login:

I have been able to create an account using an email as the user name and log in with it. Can you confirm this is now working @NashBrydges ?

Confirmed. I can log in with an email address as a username.